It was on an early Dr. Phil television show when I heard him say, “Nobody does anything without a payoff. Nobody repeats a behavior without getting some kind of payoff from that behavior.” Figure out what the payoff is, extinguish the payoff, and the behavior will stop.”
What payoffs do you get from your non-productive behaviors? What payoffs do your direct reports get from the self-defeating behaviors they continually repeat ? Figure out what the payoffs are, stop offeriubng those payoffs, and you will have gone a long ways towards eliminating the behaviors that probably needed to stop anyway.
Categories: Empathy
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